1. terms and definitions
The terms used in this document and their definitions are defined below.
Customer - The person who receives the rights to use the software
User -. A person who benefits from the software while using it.
The developer is. STIC PRO LLC, which performs task development (including requirements analysis, design, acceptance testing) during the life cycle.
2. general information
This document contains a description of the processes that ensure the maintenance of the software life cycle, including troubleshooting identified during the operation of the software, improvement of the software, as well as information about the personnel.
Full name of the software: Shtab (hereinafter referred to as "System").
The System Life Cycle
The active life cycle consists of development, operation and maintenance (technical support) during the operation phase. Maintenance of the System life cycle is carried out by maintaining the System and includes upgrades of the System, according to its roadmap, and consultations on the use and integration with the Customer's systems.
The following services are provided as part of technical support:
3.1 Modes of System operation
To ensure smooth operation of the System, the Developer maintains the following technological zones:
3.2 Development of the System
The system is regularly developed according to the roadmap: new additional functionalities appear in it and the load of resources is optimized.
The user of the System can influence the improvement of the System. To do this, you must send a proposal for improvement to the technical support email at firstname.lastname@example.org. The proposal will be reviewed and, if found to be effective, appropriate changes will be made.
3.3 Technical support for the System
Technical support of Users is provided by e-mail email@example.com, as well as the corresponding section on the website shtab.app.
Specialists providing technical support for the System must have the following knowledge and skills:
Information about System personnel
The System staff includes the following groups:
To work with the System, the Customer's technical personnel should study the System user manuals.
System administrators must have sufficient competence to maintain the servers and database in proper condition and perform routine preventive maintenance.